Privacy Policy 2019-03-01T11:47:10+00:00

Pinevale Privacy Policy


We are committed to safeguarding the privacy of our website users and our customers personnel data; Our Privacy policy explains how we handle your personal data.

This policy applies to

How we use your personal data

We may process data about your use of our websites and services (“website data”). The website data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This data is provided by Google Analytics.

This data is sometimes used to analyse the use of the websites so we can make improvements to the website and marketing activity.

Providing your personal data to third parties

We will not offer your personal data to any third parties.

Retaining and deleting personal data

This Section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data for the following periods, at the end of which periods it will be deleted or anonymised:

(a) usage data will be retained for a period of 12 months following the date of collection;

(b) account data and service data will be retained for so long as the associated account remains open and for a period of up to 5 years following the end of the year during which the corresponding account was closed;

(f) message data will be retained for a period of up to 5 years following the end of the year during which the relevant communication was sent.

Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Changes to our Privacy Policy

We may update this policy from time to time by publishing a new version on our website.

We may notify you of significant changes to this policy by email.

Your rights under GDPR

In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by written notice to us.

Third party websites

Our websites includes hyperlinks to, and details of, third party websites.

We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.


A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

(a) authentication and navigation – we use cookies to identify you when you visit our websites and as you navigate our website;

(b) personalisation – we use cookies to store information about your preferences and to personalise our website for you;

(c) security – we use cookies as an element of the security measures to protect our website; and

(d) analysis – we use cookies to help us to analyse the use and performance of our websites and services.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version.

Contact us

Please write to us at 18 Birchwood Road, Upton, Poole, Dorset BH16 5LE United Kingdom.

You can contact us:

(a) by post, using the address given above;

(b) using our website contact form;

(c) by telephone, on contact number published on our website; or

(d) by email, using any email address published on our website.